Privacy Policy

At House of Jostélle, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit jostelle.com, make a purchase, contact us, or otherwise interact with our website.

By using our website, you agree to the practices outlined in this policy.

Contact Us

If you have any questions about this Privacy Policy, your personal information, or how your data is handled, please contact us:

House of Jostélle
Email: info@thehouseofjostelle.com
Address: Jostélle Ltd, 200 Brook Drive, Green Park, Reading RG2 6UB, United Kingdom

The Information We Collect

Depending on how you interact with us, we may collect the following personal information:

• Your name
• Billing and delivery addresses
• Email address
• Telephone number
• Payment information (processed securely through our payment partners)
• Order history
• Account information (if you create an account)
• Communications you send to us
• Device and browser information
• IP address
• Cookie and website usage data

We only collect information that is necessary to provide our services, improve your experience, or meet our legal obligations.

How We Use Your Information

We use your personal information to:

• Process and fulfil your orders
• Arrange delivery and shipping
• Process payments securely
• Send order confirmations and service communications
• Respond to enquiries and customer service requests
• Improve our website, products and customer experience
• Analyse website performance and visitor behaviour
• Detect and prevent fraud or misuse
• Comply with legal and regulatory obligations
• Send marketing communications where you have chosen to receive them

Sharing Your Information

We only share your information where necessary to operate our business and deliver our services.

This may include trusted third parties such as:

• Shopify, which powers our online store
• Payment providers
• Shipping and delivery partners
• Analytics providers such as Google Analytics
• Marketing and advertising platforms where applicable
• Professional advisers or regulatory authorities where required by law

We do not sell your personal information.

Marketing Communications

If you choose to receive updates from us, we may send occasional emails about new arrivals, exclusive offers and brand news.

You can unsubscribe at any time using the link included in our emails or by contacting us directly.

Cookies & Website Tracking

Our website uses cookies and similar technologies to improve your browsing experience, understand website performance and support relevant marketing activity.

Cookies may help us remember your preferences, analyse how visitors use the site and improve functionality.

You can manage or disable cookies through your browser settings at any time, although some areas of the website may not function as intended if cookies are disabled.

Essential Cookies

These cookies are necessary for the website to function correctly, including shopping cart and checkout functionality.

Examples include:

Cookie	Purpose
_shopify_country	Stores customer country selection
cart	Stores shopping cart contents
cart_currency	Stores selected currency
checkout	Supports checkout functionality
secure_customer_sig	Supports customer login
storefront_digest	Protects customer account access
_tracking_consent	Stores cookie consent preferences

Analytics Cookies

These cookies help us understand how visitors use our website so we can improve performance and user experience.

Examples include:

Cookie	Purpose
_landing_page	Tracks landing pages
_orig_referrer	Tracks referral source
_shopify_s	Shopify analytics
_shopify_y	Shopify analytics
_y	Shopify analytics
_shopify_ga	Google Analytics integration

Marketing & Advertising Cookies

These cookies may be used to deliver relevant advertising or understand marketing performance.

These may include cookies from:

• Google
• Meta (Facebook / Instagram)
• Shopify marketing integrations
• Other advertising partners where applicable

Managing Cookies

Most web browsers allow you to control cookies through browser settings.

You can usually:

• View stored cookies
• Delete cookies
• Block cookies entirely
• Restrict certain cookie types

Please note that disabling cookies may affect how parts of the website function, including checkout and account features.

For more information about cookies, visit:

https://www.allaboutcookies.org

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including legal, accounting and operational requirements.

If you would like your information removed, please contact us.

Your Rights

If you are based in the UK or European Economic Area, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your data
• Restrict or object to certain processing
• Withdraw consent where applicable
• Request transfer of your data to another provider

To exercise any of these rights, please contact us using the details above.

Children’s Privacy

House of Jostélle is not intended for children under the age of 18 without parental supervision.

We do not knowingly collect personal information from children.

Updates To This Policy

We may update this Privacy Policy from time to time to reflect changes to our services, legal requirements or operational practices.

The latest version will always be published on this page.

Complaints

If you have concerns about how your personal information is handled, please contact us and we will do our best to resolve the issue promptly.

If you are based in the UK and remain dissatisfied, you may contact the Information Commissioner’s Office (ICO):

https://ico.org.uk

 

Last updated: 23/03/2023