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Our Returns & Refund Policy

Q. Need to exchange your glasses or interested in trying a different pair?

Don't worry, we've got you covered. You have the option to return any item within 30 days of the original purchase to get a full refund or exchange it for a different style. Just make sure the items are returned in unworn and resalable condition.

All you need to do is: 

  1. Download and complete our returns form (please include with returned parcel)
  2. Pack any frames back the way they came – unused and in their original packaging.
  3. Post them back to us at: Jostélle Ltd, 200 Brook Drive, Green Park, Reading , Berkshire RG2 6, UK

To request a complimentary returns label, kindly send an email to our team, and we will promptly provide one. (Free returns are applicable only for addresses within the UK).

Refunds are accepted only for purchases made through our website within 14 days of the original transaction and if the items remain in their unused, original condition.

A return form must be included with any returned products. Not attaching it may lead to the returns not being accepted.

Items that are not returned in their original condition may be returned.

Upon receiving your package, please allow up to 14 working days for the return process to be completed. If you have any inquiries about return eligibility, feel free to reach out to us.

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