Kaka | Caramel

Free UK Deliveries and Return

Q. When will my order arrive?

UK orders typically arrive within 2-3 days. We provide 48-hour tracked shipping, and every order will receive a tracking email. Please note, our daily shipping cut-off time is 3 pm. Orders placed after this time will be shipped the following day.

Q. Can I track my order?

All orders will receive a confirmation email, followed by a tracking email once the order is shipped.

Q. I need to return my glasses or can I exchange for another pair?

Don't worry, we've got you covered. You can return any item within 30 days of the purchase date for a full refund or exchange for a different style. Just make sure the items are unworn and in a resalable condition.

Q. How do I return my glasses?

Just visit our returns & exchange page for guidance and to access our returns form.

Q. There’s a problem with my glasses, what shall I do?

Our team carefully inspects and packages every pair of frames before they are shipped out. If you discover any issues and wish to exchange them, please inform us, and we will provide you with a complimentary return label.

Q. Are taxes & duty covered?

Every country has its own regulations regarding customs and import duties, which are not included in our standard coverage. Feel free to utilize the tool below as a useful reference.

Import Calculator Tool